Terms & Conditions
1. Details
Name: Panagiotis Georgakis
Company name: Panos Georgakis – Sichemstraat 9C, 3061 KS Rotterdam
KvK number: 97799394
BTW number: NL005288866B22
Email: info@panosgeorgakis.com
Phone: +30 693 226 0322
2. Scope
These terms apply to every session, appointment and communication between me and the client.
By booking a first appointment, you confirm that you have read and accepted these terms.
3. The service
I provide counselling to adults, in person and online.
I do not provide:
- Services to minors
- Medical diagnosis or medication
- Psychiatric assessment
- Statements, certificates or reports for legal, insurance, employment or immigration purposes
I do not promise a specific outcome. Counselling is not a process with a guaranteed result, and no one can predict how long it will take or what it will achieve.
4. Emergencies
This practice is not an emergency service. I am not available around the clock and I do not monitor messages outside working hours.
If there is immediate danger to life or physical safety, call 112.
If you are in crisis and need someone to talk to now:
- Netherlands: 113 Suicide Prevention — 0800-0113
- Greece: Psychological Support Line — 10306
5. Starting and continuing
We begin with a first meeting. Both of us assess whether working together is a good fit.
If I judge that I am not the right professional for what you need, I will tell you and suggest alternatives.
6. Appointments and cancellations
Each session lasts 60 minutes.
Cancellation: please give me at least 48 hours’ notice. For cancellations within that period, or for missed appointments, the full session fee is charged.
Exceptions due to emergencies are always taken into account.
Late arrival: if you arrive late, the session still ends at the scheduled time and is charged in full.
If I need to cancel, I will tell you as soon as possible and offer an alternative time at no cost.
7. Fees and payment
Session fee: €110
Payment method: Bank transfer
Payment term: Within 14 days of the invoice date
Insurance: These services are not covered by insurance.
Fee changes: I give written notice at least one month in advance.
If a payment is overdue, I will contact you about it.
8. Online sessions
Online sessions take place via Google Meet/Whatsapp/Viber and are subject to the same terms.
You should be somewhere you can speak privately and without interruption, and not in a moving vehicle.
Recording, audio or video, is not permitted by either party unless both of us agree in writing.
If the connection drops and cannot be restored within 10 minutes, the session is treated as complete and charged in full.
9. Confidentiality
What is discussed in sessions is confidential.
Exceptions, where I may or must break confidentiality:
- Where there is a serious and immediate risk to the life or physical safety of the client or another person
- Where there are indications of abuse or neglect of a minor or a vulnerable adult
- Where I am required to do so by law or by court order
Wherever possible, I will discuss this with you first.
Supervision: I discuss my clinical work in supervision. My supervisor is also bound by confidentiality and material is presented anonymously.
10. Records
I keep a file with basic information and session notes.
Retention period: 20 years, in accordance with legislative requirements.
You have the right to access your file, to have inaccuracies corrected, and, under certain conditions, to have data erased. Requests should be made in writing.
11. Personal data
Personal data is processed in accordance with the GDPR.
Full details in Privacy Policy
12. Contact between sessions
I reply to emails and messages within 2 working days, during office hours.
Contact between sessions is for practical matters such as appointments and payments. Therapeutic work does not take place over messages.
13. Ending
By you: you can stop at any time. I would suggest we discuss it in at least one session, because how a working relationship ends matters. It is not an obligation.
By me: I may propose ending or referring you elsewhere if I judge that the work is not helping or that you need a different kind of care. We will discuss it and I will suggest alternatives.
Immediate termination is possible in cases of threats, violence, or repeated failure to observe these terms.
Outstanding fees remain payable.
14. Quality standards, complaints and disputes
This practice complies with the Wkkgz requirements for quality standards and complaints.
If something goes wrong, I would rather hear it from you first. Most things can be resolved in a conversation.
If that is not enough, you can contact the independent complaints body I am registered with:
Report a complaint: https://erisietsmisgegaan.nl/onvrede-melden/ Phone: +31 (0)35 20 31 585 Email: info@erisietsmisgegaan.nl